Support

Frequently Asked Questions

Does Morning Mercy require an account?

No. Morning Mercy works without registration. Your private journal entries, preferences, favorites, listening history, routine progress, and streaks stay on your device. The app does not provide automatic cross-device synchronization or keep an online copy of your journal.

Can I listen without an internet connection?

Yes. The included Scripture and prayer recordings are bundled with the app for offline playback.

Why is there no sound?

Check your device volume and any connected headphones, Bluetooth speaker, or other audio output. Then close and reopen the player. If playback still fails, email support with the title of the session.

How do daily reminders work?

Open Settings in Morning Mercy, choose the daily reminder option and a time, and allow notifications if your iPhone or Android device asks. If you previously denied permission, check Morning Mercy's notification permission in your device settings. Reminders are scheduled locally on your device.

Do I need a subscription or a purchase?

No. Morning Mercy 1.0 includes its complete bundled session and routine library free of charge. It has no subscriptions or in-app purchases, so there is no purchase to restore.

How do I remove or reset my local data?

On Android, open Settings in Morning Mercy and choose Erase local data, then read the confirmation before proceeding. This permanently deletes this device's private journal reflections, favorites, preferences, and listening history. On iPhone, you can delete individual reflections from the Journal list; contact support if you need help with other stored data.

If you are troubleshooting, contact support before uninstalling the app or clearing its storage. Those actions can delete your private journal and settings, and Morning Mercy does not keep an online copy to restore.